Privacy Policy

MASCOT Metal Industries ("MASCOT", "we", "us" or "our") respects the privacy of the people who use our Ingot Order Tracking App ("App").

The App is mainly used by our authorised employees and team members for managing and tracking customer ingot orders. This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it.

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how the App is used, we may collect the following information:

User Information

• Name
• Mobile number

Customer and Order Information

• Customer / Party Name
• Item or ingot name
• Price per kg
• Order weight
• Total order value
• Order status
• Order entry date
• Notes or other information entered by authorised users

App and Technical Information

The App may collect limited technical information required for its proper operation, such as device information, operating system information, app version and technical logs.

We do not collect information that is not required for the normal working of the App.

2. Why We Use This Information

We use the information collected through the App for normal business and operational purposes, including:

• Creating and managing customer orders
• Tracking order status
• Managing pending, received and delivered orders
• Calculating order value and weight
• Maintaining business records
• Preparing internal reports

3. How We Protect Your Information

We take reasonable steps to protect the information stored and processed through the App. Access to the App and its information may be restricted to authorised employees and users based on their role and responsibilities.

We also take reasonable technical and organisational measures to prevent unauthorised access, loss, misuse, alteration or disclosure of information. However, no internet-based system can be guaranteed to be completely secure.

4. Sharing of Information

We do not sell or rent personal information to third parties.

Information may be shared only when necessary for legitimate business or operational purposes, such as:

• Authorised employees or management
• Service providers who help us operate the App or related IT services
• Hosting, server or database service providers
• Technical support providers
• Government authorities or law-enforcement agencies where required by applicable law

5. Customer Order Information

The App may contain business information relating to our customers and their orders. Such information is used for internal business operations such as order management, processing, delivery tracking, reporting and maintaining business records.

Users of the App should not share customer or order information outside the organisation unless they are authorised to do so.

6. Data Retention

We keep information for as long as it is reasonably required for business operations, record keeping, legal requirements and other legitimate purposes.

When information is no longer required, we may delete it or securely dispose of it in accordance with our internal practices and applicable requirements.

7. Access and Correction of Information

If you believe that your personal information stored in the App is incorrect or needs to be updated, you may contact us using the contact details given below.

We will review the request and take reasonable steps to correct or update the information where appropriate.

8. Withdrawal of Consent

Where we rely on consent for processing personal information, the user may withdraw consent by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Some information may still need to be retained or processed where required for legal, contractual, security or legitimate business purposes.

9. Children's Privacy

This App is intended for business and workplace use. It is not intended for children, and we do not knowingly collect personal information from children through the App.

10. Third-Party Services

The App may use third-party services for hosting, authentication, database management, notifications, analytics or other technical functions. Such services may process limited information as required to provide their services.

We recommend reviewing the privacy policies of any third-party services that are integrated into the App.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if there are changes in the App, our business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us